Junifer Utility CIS
The Junifer Utility CIS is a complete end to end customer information and billing system designed specifically to support the unique challenges encountered both by the legacy utility systems and what Junifer believes will be tomorrow’s billing requirements for utilities. The software supports automated processing of meter readings for gas, electricity and water. For all of these utilities, it has the ability to rate usage records as they are presented to the system. The Utility operator who uses this software will be able to offer innovative price plans to both reduce churn and attract new customers while also helping the customer to reduce their overall energy bills and carbon consumption. Junifer understands that in order to reduce their energy footprint, customers require incentives. Junifer believes that these incentives must be financially motivated and to achieve this, the Utility operators require next generation CIS & Billing software that can make full use of the automated meter readings.
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The core system is a set of rich GUI applications used to configure and monitor the Junifer system. The additional modules that can be integrated with the core are MDM (Meter Data Management), Sales, EDI (Electronic Data Interchange), Ticketing, A/R (Accounts Receivables) and our Web enabler. The core system consists of CRM, Rating and Billing functionality.
CRM
It enables CSRs (Customer Service Representatives) to easily access all information relating to the end customer including their service orders, products, associated price plans, multi-utility (energy, water, waste, telecomms) usage information and invoice images. It also provides the system administrators with the ability to manage the end-to-end processing including bill production within the Junifer system.
Rating
The rating functionality can be used as a standalone product, but is an integral part of the Junifer Utility CIS product. It takes the data from the Junifer MDM system or any standard AMR system and applies rating and collection logic to the information. Data taken from a collection system can often be inconsistent and sometimes contains contiguous gaps where problems with the meter or distribution network may have prevented automated readings being downloaded to the collection system.
Billing
The billing functionality provides the multi utility operator the ability to support different products and services. Multiple invoice formats allows separate customer segments to be treated differently, minimising delayed payments through easy to read and understandable invoices. The dedicated GUI enables administrators to monitor the automated billing process and address quickly any issues that arise.
Junifer Prospecting & Sales
The Junifer Prospecting and Sales module enables utility companies to manage marketing campaigns from initial prospecting through to customer acquisition. For these campaigns, the user defines the target list of customers - this list may be from the database or may be supplied from an external marketing company and then define steps within a campaign - examples of these include generate letter and contract, phone customer, make offer, reminder etc. For each of these steps, the system stores all activity. If the customer chooses to accept the offer, Junifer can automatically create the new contract in the system - Junifer also provides standard reports for tracking the activity and performance of a campaign.
Junifer EDI
The Junifer EDI module manages all communication via EDI for transfer of data
between operators in a deregulated market. The module is fully integrated with
the CIS core and once a request is initiated, such as change of supplier, a sequence
of automated notifications is generated. These can then be managed through an
intuitive GUI which provides full visibility of all EDI
messages types.
Junifer Ticketing
The Junifer ticketing module is used for work flow and allows the utility to keep a history of all contact events related to the customer. Work flows can be tailored to the business processes of the utility through the object framework – this ensures that the module accurately reflects the business processes of the customer and provides an intuitive system for managing these workflows.
Junifer A/R
(Accounts Receivable)
The Junifer A/R module provides the utility with a seamlessly integrated solution for receiving and tracking payments and chasing aged debt. The added benefit to the integrated A/R module is that each invoice can provide a balance and payment history.
Junifer Web Portal
The Junifer Web Portal provides the business with an integrated web solution enabling customers to view their account, bills, bill images and multi-utility usage. The Junifer system is typically configured to reduce the volume of printed invoices through electronic billing thereby saving in both paper usage and related bulk mailing costs.
Junifer MDM
(Meter Data Management)
The MDM module takes Smart Meter data directly from metering collection systems (AMR). It can take data in any given format and can either pull the data directly from the downstream system or wait for the data to be pushed. It supports all known metering systems and can process the information as it is made available by the metering system. In this way, it ensures that the Utility Operator has an up-to-date and accurate snapshot of the consumption profile as soon as it is practically available.